![]() Our innovative model surpasses traditional testing methods – like lab-grown and offshoring – which fail to keep pace with the requirements of digital-focused brands. “I also could not be prouder of our 2021 results, which demonstrate that our differentiated approach to testing and digital quality is unequaled. Our industry-leading NPS shows how we continue to deliver for those brands – helping them build better software and release it faster, with confidence,” said Chris Malone, Applause’s Chief Executive Officer. I also want to thank our customers – who continue to partner with us year after year, and trust us to enable their digital quality, a critical aspect of business today. “I could not be prouder of the Applause team and what they achieved in 2021. No other company can provide such a rich trove of mission-critical, actionable insight and learning, to ensure that a brand’s digital assets perform to their customers’ expectations. Applause’s disruptive approach to testing and quality harnesses the power of the company’s enterprise-class platform and leverages a vetted community of more than one million digital experts worldwide.Īpplause’s distributed community can test and assess from the perspective of a brand’s targeted customers – in every possible condition, including country, local language and device configuration, as well as through the lens of demographic and psychographic data points. This strong performance reinforces that Applause is the premier partner companies can turn to for authentic, real-world feedback on the quality of their digital experiences – the most important touchpoint for a brand today, as most of their customers will leave based on only one bad digital interaction. Applause exited the year with a Net Promoter Score (NPS) of 61.7, which is double the average for B2B software and SaaS brands, according to customer experience management firm Relently. ![]() As part of Applause’s strategy to continuously enhance the value of its platform, the company also delivered two new offerings designed to accelerate development velocity and release frequency: Applause In-Sprint Testing, which allows testing earlier and faster with smaller chunks of code, and Applause Codeless Automation, which enables the creation of test scripts without writing a single line of code. BOSTON-( BUSINESS WIRE)-Applause, the world leader in testing and digital quality, today announced that 2021 was another record-breaking year for growth and expansion, as the company surpassed $150 million in annualized recurring revenue.
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